Advance Notification for Ending Promotional Entitlements
We’ve added a new webhook event to help you stay ahead of upcoming changes in customer entitlements: promotionalEntitlement.ends_soon.
This event fires 7 days before a promotional entitlement expires, giving your team or systems time to react proactively.
With this new event, you can:
- Notify customers in advance that a promotion is ending
- Trigger automated outreach or renewal campaigns
- Notify sales and CS in advance about changes to customers entitlements
- Build custom retention or upsell automations
This enhancement makes it easier to deliver a smoother customer experience while improving operational visibility.