🆕 What’s new

You can now decide whether to grant credits for unused time when canceling subscriptions directly from the Stigg app. When initiating a cancellation, a dedicated toggle lets you choose whether to prorate and issue credits back to the customer or cancel without granting credit balance.

⭐️ Why it matters

Previously, customizing credit behavior during cancellation was only possible programmatically via the Stigg API. Canceling a subscription through the app defaulted to standard prorating rules, requiring manual API calls or developer support whenever you needed to cancel without granting credits.

With this update, customer support, sales, and operations teams have full control over cancellation outcomes directly within the dashboard - streamlining dispute handling, policy enforcement, and contract terminations without engineering overhead.

📦 Availability

This functionality is available across all Stigg environments that are integrated with a billing solution.

⚒️ Get started

When cancelling a subscription in the Stigg app:

1. Select the cancellation timing: immediately, on a specific date or end of billing period.

2. When selecting immediately or on a specific date, select the cancelation behavior: grant credits for unused time or not.

3. Confirm the cancellation.

🍿 See it in action