We’ve decoupled the credit-granting process from the subscription lifecycle. 

🆕 What's new

You can now grant credits to customers, regardless of whether they have an active subscription. Thus, ensuring they are ready to go the moment they start using your product.

⭐️ Why it matters

This change provides the flexibility needed to handle modern SaaS onboarding and retention workflows:

• Seed New Accounts: Grant promotional or "trial" credits to leads before they even select a plan.
• Customer Support Flexibility: Quickly issue credits to customers whose subscriptions may have lapsed or haven't started yet.
• Reduced Friction: Sales and Support teams no longer need to wait for subscription creation to provide value to a user.

⚒️ Get started

To grant credits to a customer without a subscription:

1. Navigate to the Customers section in the Stigg App.
2. Select the specific customer.
3. Under the Credits section, click "+ Adjust Credits"
4. Enter the credit amount. For paid credits, specify the credit unit cost. 

The balance will update immediately, even if no plan is currently assigned.

🍿 See it in action

🔮 Coming up next

While credits can now be granted independently, credit consumption is still currently defined at the plan level and requires an active subscription. However, we are already working on decoupling the consumption flow as well, which will allow customers to draw down their credit balance even without a formal plan assignment. Stay tuned!