With ever-growing competition in SaaS, you’ll need to provide seamless experiences to your buyers and full flexibility in updating their subscription.
The behavior of your Product's subscription downgrade logic has implications both on your customer experience and business.
At Stigg, we aim to make pricing decisions flexible and allow you to choose between 2 SaaS best-practices:
- Downgrade immediately and grant credits for the remaining time of the billing period (like Slack and Notion), which is considered more "fair" from the customer's perspective. This is also the default behavior for Products in Stigg.
- Schedule a downgrade to take place at the end of the current billing period (like Zoom, Trello, and GitHub), which is considered less favorable to your business, because it results in a loss of revenue. Scheduled downgrades can be canceled by customers in a self-served manner, as well as by users that have access to the Stigg Console.
To change the default behavior, contact the Stigg Support Team. An ability to control this configuration in a self-served manner is also planned 😎
Subscriptions that have a scheduled update will have a proper indication under the Customer details > Subscriptions section and Subscription details screens:
Details about the scheduled updates is available under the Subscription details screen:
More details about Stigg's subscription update behavior can be found here.