We've added a new entitlement.usage_exceeded webhook event that's triggered when customers' usage of a metered feature exceeds pre-defined percentages of their entitlement limit.

By default, the event will is triggered when customers exceed 80% and 100% of their entitlement limit; however, the thresholds can be customized by contacting Stigg Support. Self-served customization is also planned.

The new event can be leveraged to notify customers before and when customers reach their limit. When soft limits are defined, customers can also be notified every X% after they exceed their limit.

The new event can also serve internal stakeholders, such as customer success, account executive and sales team for alerts about potential expansion opportunities.

More details about the entitlement.usage_exceeded can be found here.